Asterisk
  1. Asterisk
  2. ASTERISK-15268

[patch] Add support for ring indication when calling member

    Details

    • Type: New Feature New Feature
    • Status: Closed
    • Severity: Major Major
    • Resolution: Fixed
    • Affects Version/s: None
    • Target Release Version/s: None
    • Component/s: Applications/app_queue
    • Labels:
      None
    • Source Revision Number:
      232810
    • Mantis ID:
      16384
    • Regression:
      No

      Description

      A lot of ACD systems out there play MOH until a member/agent is ready for a new call, and then plays normal ring indication until you get an answer.

      This is a nice thing to have, since the caller might have been in the queue for quite a while, and put his phone down. As he hears the ring indication, he have time enough to pick up the phone before the agent answers.

      This introduces a new parameter 'R' to the Queue application.

                • ADDITIONAL INFORMATION ******

      (I added the "ringing" option to the queue_entity struct. Which I felt was more logical. This however means that a lot of function calls in app_queue don't really need the "ringing" function parameter anymore, as most of the functions also have a reference to the current queue entity.

      But as the bug guidelines say, I should minimize impact on the code, so I let the old functions be, as it has no functional difference.) – per reporter, this is no longer an issue as the patch has been updated. <lmadsen>

      1. app_queue.c.patch
        3 kB
        Håkon Nessjøen
      2. new_app_queue.c.patch
        2 kB
        Håkon Nessjøen

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          Activity

          Håkon Nessjøen created issue -
          Erin Spiceland made changes -
          Field Original Value New Value
          issue.field.mantisimportkey 16384 39036
          Erin Spiceland made changes -
          Workflow jira [ 80856 ] Subtask and Courtesy Workflow [ 106697 ]
          Erin Spiceland made changes -
          Assignee David Vossel [ dvossel ]
          Erin Spiceland made changes -
          Link This issue is related to SWP-479 [ SWP-479 ]
          Matt Jordan made changes -
          Remote Link This issue links to "SWP-479 [16384] [Applications/app_queue] [patch] Add support for ring indication when calling member (Web Link)" [ 10808 ]

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              Dates

              • Created:
                Updated:
                Resolved: