[Home]

Summary:ASTERISK-15837: timeout problem in queues
Reporter:Mark Petersen (roadkill)Labels:
Date Opened:2010-03-18 11:10:51Date Closed:
Priority:MinorRegression?No
Status:Open/NewComponents:Applications/app_queue
Versions:Frequency of
Occurrence
Related
Issues:
Environment:Attachments:
Description:a queue with where all agents that are busy,
1-X users call in and get moh,
after 5 sec 1-X agents become available but the users continues to wait for 25sek

also the 10 sek announce has problem
if all agents are busy and 2 user call in the first will get the announce every 30-40 sec, but the second user will get them every 10 sec

also while the announce is being played the call can not be answered by an agent

h5. Configuration

{noformat}
[test-queue]
retry=30
autofill=no
shared_lastcall=no
musiconhold=default
leavewhenempty=strict
joinempty=strict
strategy=ringall
announce-frequency=10
periodic-announce-frequency=10
announce-holdtime=no
announce-position=yes
queue-thankyou=

member => Local/201@DialPeer/n,,SIP/201
member => Local/202@DialPeer/n,,SIP/202
{noformat}
Comments:By: Leif Madsen (lmadsen) 2010-03-18 12:41:26

You need to provide console output with debug level logging for this issue. Also, please show that your hints are working for the peers you've shown.

Additionally, you have filed 2 issues in one. Please break these up as separate issues.
By: Mark Petersen (roadkill) 2010-03-19 03:54:32

announce problem is moved to https://issues.asterisk.org/view.php?id=17060
By: Mark Petersen (roadkill) 2010-03-19 03:54:40

test has 0 calls (max unlimited) in 'ringall' strategy (1s holdtime), W:0, C:1, A:2, SL:0.0% within 0s
  Members:
     Local/781-000413260263-1@DialLine/n (In use) has taken no calls yet
     Local/781-0090330f2038-1@DialLine/n (In use) has taken no calls yet
  No Callers


   -- Executing [s@TestQueue:1] Queue("SIP/822-00141ccdf353-1-000001c7", "test,,,,600") in new stack
   -- Started music on hold, class 'default', on SIP/822-00141ccdf353-1-000001c7
   -- Executing [781-0090330f2038-1@DialLine:1] Dial("Local/781-0090330f2038-1@DialLine-a4f6;2", "SIP/781-0090330f2038-1,,") in new stack
 == Using SIP RTP TOS bits 184
 == Using SIP RTP CoS mark 5
 == Using UDPTL TOS bits 184
 == Using UDPTL CoS mark 5
   -- Called 781-0090330f2038-1
   -- Executing [781-000413260263-1@DialLine:1] Dial("Local/781-000413260263-1@DialLine-b37c;2", "SIP/781-000413260263-1,,") in new stack
 == Using SIP RTP TOS bits 184
 == Using SIP RTP CoS mark 5
 == Using UDPTL TOS bits 184
 == Using UDPTL CoS mark 5
   -- Called 781-000413260263-1
   -- Got SIP response 486 "Busy Here" back from 10.1.27.80
   -- SIP/781-0090330f2038-1-000001c8 is busy
 == Everyone is busy/congested at this time (1:1/0/0)
   -- Executing [781-0090330f2038-1@DialLine:30] ExecIf("Local/781-0090330f2038-1@DialLine-a4f6;2", "1?Wait(1000)") in new stack
   -- Got SIP response 486 "Busy Here" back from 10.1.27.108
   -- SIP/781-000413260263-1-000001c9 is busy
   -- Executing [781-000413260263-1@DialLine:30] ExecIf("Local/781-000413260263-1@DialLine-b37c;2", "1?Wait(1000)") in new stack
 == Spawn extension (DialLine, 781-000413260263-1, 29) exited non-zero on 'Local/781-000413260263-1@DialLine-fd1e;2'
 == Spawn extension (TestQueue, s, 4) exited non-zero on 'SIP/781-0090330f2038-1-000001c3'
test has 1 calls (max unlimited) in 'ringall' strategy (1s holdtime), W:0, C:3, A:3, SL:0.0% within 0s
  Members:
     Local/781-000413260263-1@DialLine/n (Not in use) has taken 2 calls (last was 1 secs ago)
     Local/781-0090330f2038-1@DialLine/n (Not in use) has taken no calls yet
  Callers:
     1. SIP/822-00141ccdf353-1-000001c7 (wait: 0:16, prio: 0)

   -- Nobody picked up in 30000 ms
   -- Nobody picked up in 30000 ms
 == Spawn extension (DialLine, 781-0090330f2038-1, 30) exited non-zero on 'Local/781-0090330f2038-1@DialLine-a4f6;2'
 == Spawn extension (DialLine, 781-000413260263-1, 30) exited non-zero on 'Local/781-000413260263-1@DialLine-b37c;2'
   -- Stopped music on hold on SIP/822-00141ccdf353-1-000001c7
   -- <SIP/822-00141ccdf353-1-000001c7> Playing 'queue-youarenext.slin' (language 'da')
  -- Told SIP/822-00141ccdf353-1-000001c7 in test their queue position (which was 1)
   -- Started music on hold, class 'default', on SIP/822-00141ccdf353-1-000001c7
   -- Stopped music on hold on SIP/822-00141ccdf353-1-000001c7
   -- Playing periodic announcement
   -- <SIP/822-00141ccdf353-1-000001c7> Playing 'queue-periodic-announce.alaw' (language 'da')
   -- Executing [781-0090330f2038-1@DialLine:1] Dial("Local/781-0090330f2038-1@DialLine-291f;2", "SIP/781-0090330f2038-1,,") in new stack
 == Using SIP RTP TOS bits 184
 == Using SIP RTP CoS mark 5
 == Using UDPTL TOS bits 184
 == Using UDPTL CoS mark 5
   -- Called 781-000413260263-1
   -- Called 781-0090330f2038-1
   -- SIP/781-000413260263-1-000001cc is ringing
   -- Local/781-000413260263-1@DialLine-4cb1;1 is ringing
 == Using SIP RTP TOS bits 184
 == Using SIP RTP CoS mark 5
 == Using UDPTL TOS bits 184
 == Using UDPTL CoS mark 5
   -- SIP/781-000413260263-1-000001cc is ringing
   -- SIP/lpbx01-000001cf is making progress passing it to SIP/770-000413243045-1-000001ce
   -- SIP/781-0090330f2038-1-000001cd is ringing
   -- Local/781-0090330f2038-1@DialLine-291f;1 is ringing
   -- SIP/781-000413260263-1-000001cc is ringing