| Summary: | ASTERISK-17198: Forwarding voicemail generate error in multi-tenant configuration | ||||
| Reporter: | SplatNIX (uxbod) | Labels: | |||
| Date Opened: | 2011-01-04 04:20:15.000-0600 | Date Closed: | 2012-12-19 17:49:46.000-0600 | ||
| Priority: | Major | Regression? | No | ||
| Status: | Closed/Complete | Components: | Applications/app_voicemail | ||
| Versions: | 1.8.8.0 | Frequency of Occurrence | |||
| Related Issues: |
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| Environment: | Attachments: | ||||
| Description: | A client reported that they were unable to forward a voicemail from themselves to a colleague. We tested ourselves and received the following error on the console: Couldn't not find mailbox XXX in context default The users retrieve their VMs by dialing an extension which calls VoiceMailMail(XXX@VMContext) so why is Asterisk scanning the default context when we have supplied the correct one ? As a test I enabled searchcontexts=yes and then the VM could be forwarded; but as we are multi-tenant that had to be backed out as the same extension exists in different contexts. | ||||
| Comments: | By: SplatNIX (uxbod) 2011-04-13 10:27:56 Any additional information I can provide for this? Would try with 1.8 but cannot do until call pick issue is resolved. By: Brent Eagles (beagles) 2012-09-28 08:31:11.462-0500 Please provide the additional information: - Are you using Realtime for configuration? If so, can you provide some details regarding how the database is configured? - Are you using IMAP storage? Database? If so, can you provide some details as to how this is configured, e.g.: - server type - non-default ODBC configuration information (other than security credentials of course) - if using IMAP, any details about folders, etc. - Are you using any external password authentication programs, etc.? By: Brent Eagles (beagles) 2012-10-05 13:16:41.889-0500 We are not able to reproduce this with the available information. If the problem is still occurring, please contact us on #asterisk-bugs or the asterisk-bugs mailing list. By: SplatNIX (uxbod) 2012-10-05 13:34:10.683-0500 Over a year to respond and you give me a week to reply! and you just close it. ho hum. Which branch should I re-test on ? 11 Beta as that will be the new LTS, or the latest 1.8. Thanks. By: Matt Jordan (mjordan) 2012-10-11 10:23:18.353-0500 We can certainly re-open the issue. Can you provide: * Your {{voicemail.conf}} that reproduces the problem * If using ODBC or IMAP, the details Brent asked for For testing, any recent release is fine (1.8, 10, or 11.0.0-rc1). Thanks! By: SplatNIX (uxbod) 2012-10-11 13:32:21.122-0500 Have upgraded the system to the latest 1.8 so will attempt a test this weekend. Apologies for the tardy response. By: Matt Jordan (mjordan) 2012-10-29 08:27:27.317-0500 Any update from your testing? By: Rusty Newton (rnewton) 2012-11-12 18:58:25.534-0600 Putting back into Needs Feedback since this is still waiting on further data from reporter. By: Rusty Newton (rnewton) 2012-12-19 17:49:38.699-0600 Suspended due to lack of activity. Please request a bug marshal in #asterisk-bugs on the IRC network irc.freenode.net to reopen the issue should you have the additional information requested. Further information can be found at http://www.asterisk.org/developers/bug-guidelines | ||||