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Summary:ASTERISK-19360: When using DialPlan in RealTime, TIMEOUT(response) does not work
Reporter:Alexandre Keller (alexandrekeller)Labels:
Date Opened:2012-02-14 12:40:15.000-0600Date Closed:2017-08-23 14:02:27
Priority:MinorRegression?
Status:Closed/CompleteComponents:Functions/func_timeout PBX/pbx_realtime
Versions:1.8.9.2 Frequency of
Occurrence
Related
Issues:
Environment:Linux Debian SqueezeAttachments:( 0) myDebugLog
Description:I've implemented my IVRs on Realtime, but, Asterisk is not respecting the time set on Set(TIMEOUT(response)=2), it always executes t exten after 10 seconds, which is its default value.
Comments:By: Matt Jordan (mjordan) 2012-02-20 11:02:51.999-0600

We require a complete debug log to help triage the issue. This document will provide instructions on how to collect debugging logs from an Asterisk machine for the purpose of helping bug marshals troubleshoot an issue: https://wiki.asterisk.org/wiki/display/AST/Collecting+Debug+Information


By: Alexandre Keller (alexandrekeller) 2012-02-23 04:29:46.689-0600

This is the debug log requested. I'm also attaching my MySQL records, which are executed on my IVR:

{noformat}
mysql> select context,exten,priority,app,appdata from ast_extensions where context = 'ura';
+---------+-------+----------+------------+------------------------------------------------+
| context | exten | priority | app        | appdata                                        |
+---------+-------+----------+------------+------------------------------------------------+
| ura     | 1     |        1 | Goto       | podefilas,991,1                                |
| ura     | 2     |        1 | Goto       | podefilas,992,1                                |
| ura     | 3     |        1 | Goto       | podefilas,993,1                                |
| ura     | 4     |        1 | Goto       | podefilas,994,1                                |
| ura     | i     |        1 | Set        | TENTATIVAS=$[${TENTATIVAS}+1]                  |
| ura     | i     |        2 | PlayBack   | invalid                                        |
| ura     | i     |        3 | GotoIf     | $[${TENTATIVAS} <= 2]?s,5                      |
| ura     | i     |        4 | AELSub     | desliga                                        |
| ura     | s     |        1 | Answer     |                                                |
| ura     | s     |        2 | Set        | TENTATIVAS=1                                   |
| ura     | s     |        3 | Set        | TIMEOUT(digit=0)                               |
| ura     | s     |        4 | Set        | TIMEOUT(response=2)                            |
| ura     | s     |        5 | Wait       | 1                                              |
| ura     | s     |        6 | ExecIfTime | 00:00-11:59,*,*,*?PlayBack(bomdia)             |
| ura     | s     |        7 | ExecIfTime | 12:00-17:59,*,*,*?PlayBack(boatarde)           |
| ura     | s     |        8 | ExecIfTime | 18:00-23:59,*,*,*?PlayBack(boanoite)           |
| ura     | s     |        9 | Wait       | 1                                              |
| ura     | s     |       10 | ExecIfTime | 00:00-23:59,sat-sun,*,*?PlayBack(ipbx/horario) |
| ura     | s     |       11 | ExecIfTime | 00:00-23:59,sat-sun,*,*?AELSub(desliga)        |
| ura     | s     |       12 | BackGround | ipbx/a                                         |
+---------+-------+----------+------------+------------------------------------------------+
{noformat}

By: Matt Jordan (mjordan) 2012-03-23 11:05:12.785-0500

Please note that you have to use the "Send Back" button in order to send this back into Triage - otherwise your issue remains in "Waiting For Feedback" and we don't always see it :-)

I've gone ahead and acknowledged this issue.  This appears to be a bug in pbx_realtime, which is an extended support modules.  As such, development support for it comes primarily from the Asterisk Open Source developer community.  Response times may reflect that.

https://wiki.asterisk.org/wiki/display/AST/Asterisk+Module+Support+States
By: Alexandre Keller (alexandrekeller) 2012-03-24 07:15:37.279-0500

Thanks Matt, I didn't know about the "Send Back" button. :D

Any hints how may I proceed now, or just wait!?

Thanks in advance
By: Sean Bright (seanbright) 2017-08-23 14:02:27.323-0500

Your {{Set}} syntax is invalid:

{noformat}
TIMEOUT(response=2)
{noformat}

Should be:

{noformat}
TIMEOUT(response)=2
{noformat}