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Summary:ASTERISK-20711: Wrapup time not working
Reporter:Edin Dzananovic (edindzananovic)Labels:
Date Opened:2012-11-21 04:33:07.000-0600Date Closed:2013-01-04 09:48:05.000-0600
Priority:MajorRegression?
Status:Closed/CompleteComponents:
Versions:1.8.18.0 Frequency of
Occurrence		Constant
Related
Issues:
Environment:CentOS release 5.8Attachments:
Description:Wrapuptime is allways ignored even though it is set up in queues.conf. In debug full log we see those messages:
{noformat}
<< [ TYPE: Control (4) SUBCLASS: Ringing (3) ] [Local/6842@from-queue-00008746;1]
<< [ TYPE: Control (4) SUBCLASS: Unknown control '22' (22) ] [SIP/6842-0000b887]
<< [ TYPE: Control (4) SUBCLASS: Unknown control '22' (22) ] [Local/6842@from-queue-00008746;1]
<< [ TYPE: Control (4) SUBCLASS: Unknown control '22' (22) ] [Local/6842@from-queue-00008746;1]
<< [ TYPE: Control (4) SUBCLASS: Unknown control '31' (31) ] [SIP/Amis_SIP-0000b884]
<< [ TYPE: Control (4) SUBCLASS: Ringing (3) ] [SIP/6842-0000b887]
<< [ TYPE: Control (4) SUBCLASS: Ringing (3) ] [Local/6842@from-queue-00008746;1]
<< [ TYPE: Null Frame (5) SUBCLASS: N/A (0) ] [SIP/1120-0000b885]
<< [ TYPE: Control (4) SUBCLASS: Unknown control '22' (22) ] [SIP/6842-0000b887]
<< [ TYPE: Control (4) SUBCLASS: Unknown control '22' (22) ] [Local/6842@from-queue-00008746;1]
<< [ TYPE: Control (4) SUBCLASS: Answer (4) ] [SIP/6842-0000b887]
<< [ TYPE: Control (4) SUBCLASS: Unknown control '31' (31) ] [SIP/Amis_SIP-0000b884]
<< [ TYPE: Control (4) SUBCLASS: Stop generators (-1) ] [Local/6842@from-queue-00008746;1]
<< [ TYPE: Control (4) SUBCLASS: Answer (4) ] [Local/6842@from-queue-00008746;1]
<< [ TYPE: Control (4) SUBCLASS: Unknown control '20' (20) ] [Local/6842@from-queue-00008746;2]
<< [ TYPE: Control (4) SUBCLASS: Stop generators (-1) ] [Local/6842@from-queue-00008746;1]
<< [ TYPE: Control (4) SUBCLASS: Unknown control '20' (20) ] [Local/6842@from-queue-00008746;2]
<< [ TYPE: Control (4) SUBCLASS: Unknown control '20' (20) ] [Local/6842@from-queue-00008746;2]
<< [ TYPE: Control (4) SUBCLASS: Unknown control '20' (20) ] [Local/6842@from-queue-00008746;1]<< [ TYPE: Control (4) SUBCLASS: Ringing (3) ] [Local/6842@from-queue-00008746;1]
<< [ TYPE: Control (4) SUBCLASS: Unknown control '22' (22) ] [SIP/6842-0000b887]
<< [ TYPE: Control (4) SUBCLASS: Unknown control '22' (22) ] [Local/6842@from-queue-00008746;1]
<< [ TYPE: Control (4) SUBCLASS: Unknown control '22' (22) ] [Local/6842@from-queue-00008746;1]
<< [ TYPE: Control (4) SUBCLASS: Unknown control '31' (31) ] [SIP/Amis_SIP-0000b884]
<< [ TYPE: Control (4) SUBCLASS: Ringing (3) ] [SIP/6842-0000b887]
<< [ TYPE: Control (4) SUBCLASS: Ringing (3) ] [Local/6842@from-queue-00008746;1]
<< [ TYPE: Null Frame (5) SUBCLASS: N/A (0) ] [SIP/1120-0000b885]
<< [ TYPE: Control (4) SUBCLASS: Unknown control '22' (22) ] [SIP/6842-0000b887]
<< [ TYPE: Control (4) SUBCLASS: Unknown control '22' (22) ] [Local/6842@from-queue-00008746;1]
<< [ TYPE: Control (4) SUBCLASS: Answer (4) ] [SIP/6842-0000b887]
<< [ TYPE: Control (4) SUBCLASS: Unknown control '31' (31) ] [SIP/Amis_SIP-0000b884]
<< [ TYPE: Control (4) SUBCLASS: Stop generators (-1) ] [Local/6842@from-queue-00008746;1]
<< [ TYPE: Control (4) SUBCLASS: Answer (4) ] [Local/6842@from-queue-00008746;1]
<< [ TYPE: Control (4) SUBCLASS: Unknown control '20' (20) ] [Local/6842@from-queue-00008746;2]
<< [ TYPE: Control (4) SUBCLASS: Stop generators (-1) ] [Local/6842@from-queue-00008746;1]
<< [ TYPE: Control (4) SUBCLASS: Unknown control '20' (20) ] [Local/6842@from-queue-00008746;2]
<< [ TYPE: Control (4) SUBCLASS: Unknown control '20' (20) ] [Local/6842@from-queue-00008746;2]
<< [ TYPE: Control (4) SUBCLASS: Unknown control '20' (20) ] [Local/6842@from-queue-00008746;1]
{noformat}
Queue configuration:

Queues wrapup time ignored Asterisk 1.8.18.0 21 Hours, 10 Minutes ago Karma: 0
Hello

We are having problems with queues wrapuptime which is ignored at every call.
{noformat}
queues_additional.conf
[100]
announce-frequency=0
announce-holdtime=no
announce-position=no
autofill=yes
eventmemberstatus=no
eventwhencalled=no
joinempty=no
leavewhenempty=yes
maxlen=0
periodic-announce-frequency=0
queue-callswaiting=silence/1
queue-thereare=silence/1
queue-youarenext=silence/1
reportholdtime=no
retry=5
ringinuse=yes
servicelevel=15
strategy=rrmemory
timeout=15
weight=0
wrapuptime=60
{noformat}
Br
Comments:By: Michael L. Young (elguero) 2012-11-21 17:56:30.332-0600

We require a complete debug log to help triage the issue. This document will provide instructions on how to collect debugging logs from an Asterisk machine for the purpose of helping bug marshals troubleshoot an issue: https://wiki.asterisk.org/wiki/display/AST/Collecting+Debug+Information


By: David Woolley (davidw) 2012-11-27 09:20:23.831-0600


The reporter provides some additional information at http://forums.digium.com/viewtopic.php?f=1&t=84893, although not enough to prove, to me, that it is broken.
By: Rusty Newton (rnewton) 2013-01-04 09:48:05.590-0600

Not convinced anything is broken here.   Edin, if you want to re-open, you can file a new issue with the details required for troubleshooting as per https://wiki.asterisk.org/wiki/display/AST/Asterisk+Issue+Guidelines