| Summary: | ASTERISK-20833: Didn't get a frame from channel: Agent/1127 when hitting the star (*) key when connected to a call in queue. | ||
| Reporter: | Jeff Hoppe (jhoppebugs) | Labels: | |
| Date Opened: | 2012-12-20 12:58:41.000-0600 | Date Closed: | 2012-12-20 13:02:25.000-0600 |
| Priority: | Blocker | Regression? | |
| Status: | Closed/Complete | Components: | PBX/General |
| Versions: | 10.11.0 | Frequency of Occurrence | |
| Related Issues: | |||
| Environment: | Asterisk 10.11 using Eyebeam or Linksys SPA942 softphones for agent login. | Attachments: | ( 0) bug5 |
| Description: | When an agent is connected to a call in a queue, they can press any digit and nothing happens other than a tone gets played (as it should). But when they press * the connecting customer gets disconnected. This is not set up in the features.conf nor is the Queue INTEST1 have the "hH" option.
Attached file "bug5" is a full log with DEBUG level 5. you can see the error "Didn't get a frame from channel: Agent/1127" after the * key pressed in the file. | ||
| Comments: | By: Joshua C. Colp (jcolp) 2012-12-20 13:02:25.344-0600 This is a feature of chan_agent and is documented in agents.conf.sample. I have pasted the appropriate section below: ; Define endcall to allow an agent to hangup a call with a ; DTMF keypress. Default is "yes". Use the enddtmf option to ; configure which DTMF key will end a call. The default is ; '*'. ; ;endcall=yes ;enddtmf=* | ||