| Summary: | ASTERISK-23137: Queue is not playing MOH | ||
| Reporter: | Zane Conkle (zconkle) | Labels: | |
| Date Opened: | 2014-01-14 10:50:00.000-0600 | Date Closed: | 2014-02-04 10:06:49.000-0600 |
| Priority: | Major | Regression? | |
| Status: | Closed/Complete | Components: | Applications/app_queue |
| Versions: | 12.0.0 | Frequency of Occurrence | |
| Related Issues: | |||
| Environment: | Attachments: | ( 0) debug_info.log ( 1) queues.csv | |
| Description: | When placing a call into a queue on Asterisk 12 music is not returned to the holding party. If an agent answers a call and places the call on hold music is returned and works normal in this scenario. Attached is the log output from simulating this scenario.
Caller -> Queue (Hold Music not Returned) -> Call Picked Up -> Call Placed On Hold (Music working as expected) | ||
| Comments: | By: Rusty Newton (rnewton) 2014-01-16 09:45:58.275-0600 Thanks for the report. Please point out in the log where the issue is demonstrated. Please also attach the necessary config files to reproduce the issue. queues.conf, sip.conf, extensions.conf would be a start. Thanks! By: Zane Conkle (zconkle) 2014-01-16 10:50:31.489-0600 Look at this line: [Jan 14 16:40:54] DEBUG[10726][C-0000004f]: res_config_mysql.c:819 store_mysql: MySQL RealTime: row inserted on table: queue_log, id: 62 -- Started music on hold, class 'default', on SIP/flowroute-00000011 The music on hold does not start. The config is realtime I can try to get you a db dump. Looking through the log if you search for "music on hold" you can see where it thinks it starts and stops even though that is not the case until we pickup the call and place it on hold. By: Zane Conkle (zconkle) 2014-01-20 10:35:17.567-0600 Realtime queues export. By: Rusty Newton (rnewton) 2014-02-04 08:57:59.584-0600 I can't reproduce and don't see an issue in the debug. Can you post packet captures along with a new set of debug, so that we can follow along to see if Asterisk is sending out RTP that maybe your phones are just not getting? By: Rusty Newton (rnewton) 2014-02-04 09:02:02.245-0600 Oh, and be sure the call is getting Answered before the call is in the queue. You could have an issue just like in ASTERISK-23195 I can't remember from your debug whether you were answering that channel before the queue or not. By: Zane Conkle (zconkle) 2014-02-04 10:06:36.518-0600 The Answer() was the problem. Thanks! You can close this issue. | ||