| Summary: | ASTERISK-23197: Problem with quick dial of dtmf signals | ||
| Reporter: | Nikolay (tensor) | Labels: | |
| Date Opened: | 2014-01-28 06:37:56.000-0600 | Date Closed: | 2014-02-17 15:21:12.000-0600 |
| Priority: | Major | Regression? | |
| Status: | Closed/Complete | Components: | |
| Versions: | 1.8.15.0 11.2.0 | Frequency of Occurrence | |
| Related Issues: | |||
| Environment: | CentOS release 5.8 (Final), 2.6.18-308.8.1.el5, Dahdi 2.6.1 | Attachments: | |
| Description: | We have found out the problem with quick dial of dtmf signals.
Symptoms: A user rings to a company with asterisk as a PBX. PBX is connected to PSTN by a TE121/TE220 card. On the PBX it answers autoattendant, allowing dial of extensions. The user, having heard the voice greeting, dials extension - further very attentively, DIALS QUICKLY - the pauses between button pushes is much less then a second. The PBX in this situation does not recognize the DTMF, the employee on the extension is not reached. But if a user dials the same extension slowly, say pressing first button, then waiting 1 second, pressing second button, waiting a second again and so on - in this case DTMF get regognized very well - the user in this situation reaches the employee on that extension. Conditions: Asterisk 1.8.15-cert2 or asterisk-11.2cert2 What we tried to tune The toneduration parameter in chandahdi.conf. Different values were set, from 10 to 200. | ||
| Comments: | By: Matt Jordan (mjordan) 2014-01-30 15:31:51.808-0600 We require a complete debug log to help triage the issue. This document will provide instructions on how to collect debugging logs from an Asterisk machine for the purpose of helping bug marshals troubleshoot an issue: https://wiki.asterisk.org/wiki/display/AST/Collecting+Debug+Information Please make sure you have also enabled the DTMF logger option in the debug output. By: Rusty Newton (rnewton) 2014-02-17 15:21:03.408-0600 Suspended due to lack of activity. Please request a bug marshal in #asterisk-bugs on the IRC network irc.freenode.net to reopen the issue should you have the additional information requested. Further information can be found at http://www.asterisk.org/developers/bug-guidelines | ||