Summary:	ASTERISK-23263: testsuite: Write tests for AgentLogin/AgentRequest that covers acknowledgement
Reporter:	Matt Jordan (mjordan)	Labels:
Date Opened:	2014-02-07 12:33:35.000-0600	Date Closed:	2014-03-18 13:06:38
Priority:	Major	Regression?
Status:	Closed/Complete	Components:	Tests/testsuite
Versions:	12.0.0	Frequency of Occurrence
Related Issues:
Environment:		Attachments:
Description:	Similar to ASTERISK-23230, this issue is to write tests that cover the AgentLogin/AgentRequest applications. This task is to write tests for the following scenarios: h3. Acknowledgement of Call (Nominal) h4. Scenario 1 The agent has the following settings in {{agents.conf}}: * {{ackcall = true}} When a caller requests the agent, a prompt (beep) will be played out (NOTE: This *will* have a TEST_EVENT for it). The agent must then send a DTMF keypress ('#') to the caller. Upon doing so, they will be bridged. h4. Scenario 2 A different agent has the following settings {{agents.conf}}: * {{ackcall = true}} * {{acceptdtmf = *}} When a caller requests the agent, a prompt (beep) will be played out. The agent must then send a DTMF keypress ('*') to the caller. Upon doing so, they will be bridged. h4. Scenario 3 Another agent has the following settings {{agents.conf}}: * {{ackcall = true}} * {{custom_beep = tt-weasels}} When a caller requests the agent, a prompt (tt-weasels) will be played out. The agent must then send a DTMF keypress ('#') to the caller. Upon doing so, they will be bridged. h3. Acknowledgement of a call - off nominal h4. Scenario 1 The agent has the following settings in {{agents.conf}}: * {{ackcall = true}} When a caller requests the agent, a prompt (beep) will be played out. Verify that when the agent presses the wrong DTMF key (not '#'), the agent is not bridged. Verify that eventually, the requester is hung up. Verify that the AGENT_STATUS channel variable is set to ERROR for the requester. h4. Scenario 2 The agent has the following settings in {{agents.conf}}: * {{ackcall = true}} * {{autologoff = true}} When a caller requests the agent, a prompt (beep) will be played out. The agent should not perform any action. Verify that eventually, the requester and agent hung up. Verify that the AGENT_STATUS channel variable is set to ERROR for the requester.
Comments:	By: Matt Jordan (mjordan) 2014-03-18 13:06:38.879-0500 patch agent_ack_diff uploaded by bford (license 6580)