| Summary: | ASTERISK-25246: Queues repeatedly try agents in Unavailable status | ||
| Reporter: | Matthew Laney (mattsl) | Labels: | |
| Date Opened: | 2015-07-11 03:03:05 | Date Closed: | 2020-01-14 11:13:26.000-0600 |
| Priority: | Minor | Regression? | |
| Status: | Closed/Complete | Components: | Applications/app_queue |
| Versions: | 11.16.0 | Frequency of Occurrence | Constant |
| Related Issues: | |||
| Environment: | Centos 6.5, FreePBX 12 | Attachments: | |
| Description: | Steps to reproduce:
-Create queue -Add static agents that are SIP extensions -Do not actually register SIP endpoint -Call queue Expected results: -agent status in queue is Unavailable -queue does not attempt to call Unavailable agent -queue tries next agent or, if no agents available, either goes to failover destination or leaves caller on hold until an agent becomes available depending on leavewhenempty setting Actual results: -agent status in queue is Unavailable (verified by queue show) -queue attempts Unavailable agent(s) up to 30 times in less than 1 second with error: Unable to create channel of type 'SIP' (cause 20 - Subscriber absent) -Erroneous log files are created. queue_log shows dozens of entries for ENTERQUEUE and COMPLETECALLER for a single call -Other available agents aren't attempted until after multiple attempts have been made to Unavailable agent (Note: this one part may be specific to linear strategy, but all other issues also appear in rrmemory) | ||
| Comments: | By: Asterisk Team (asteriskteam) 2015-07-11 03:03:07.640-0500 Thanks for creating a report! The issue has entered the triage process. That means the issue will wait in this status until a Bug Marshal has an opportunity to review the issue. Once the issue has been reviewed you will receive comments regarding the next steps towards resolution. A good first step is for you to review the [Asterisk Issue Guidelines|https://wiki.asterisk.org/wiki/display/AST/Asterisk+Issue+Guidelines] if you haven't already. The guidelines detail what is expected from an Asterisk issue report. Then, if you are submitting a patch, please review the [Patch Contribution Process|https://wiki.asterisk.org/wiki/display/AST/Patch+Contribution+Process]. By: Rusty Newton (rnewton) 2015-07-15 09:51:02.454-0500 Please attach (More > Attach Files) your queues.conf and extensions.conf. Queue behavior is highly variable depending on configuration. Please make sure the config files are minimal with sample comments removed and can be used to reproduce the issue. Attach files as .txt so we can open the files via browser. By: Asterisk Team (asteriskteam) 2015-07-29 12:00:20.333-0500 Suspended due to lack of activity. This issue will be automatically re-opened if the reporter posts a comment. If you are not the reporter and would like this re-opened please create a new issue instead. If the new issue is related to this one a link will be created during the triage process. Further information on issue tracker usage can be found in the Asterisk Issue Guidlines [1]. [1] https://wiki.asterisk.org/wiki/display/AST/Asterisk+Issue+Guidelines | ||