Summary:	ASTERISK-25343: Successful attended transfer on queue leaves agent with Music On Hold
Reporter:	Maciej Krajewski (jamicque)	Labels:
Date Opened:	2015-08-25 07:28:24	Date Closed:	2017-07-01 09:53:31
Priority:	Critical	Regression?
Status:	Closed/Complete	Components:	Channels/chan_local Channels/chan_sip/Transfers Core/Bridging
Versions:	11.16.0 11.19.0	Frequency of Occurrence
Related Issues:
Environment:		Attachments:	( 0) extensions.conf ( 1) myDebugLog.1.gz ( 2) queues.conf ( 3) sip.conf
Description:	In scenario described as bellow: * Customer calls on QUEUE1 * QUEUE calls to AGENT1 * AGENT1 ANSWER * AGENT1 HOLDS Customer and calls QUEUE2 (for AT) * QUEUE2 calls to AGENT2 * AGENT2 ANSWERS * AGENT1 talks to AGENT2 * AGENT1 does Attended transfer. After the transfer the customer hears AGENT2, AGENT2 hears MOH. Maybe it has something in common with channel local used before calling to agent? Scenario is 100% reproducible
Comments:	By: Asterisk Team (asteriskteam) 2015-08-25 07:28:26.425-0500 Thanks for creating a report! The issue has entered the triage process. That means the issue will wait in this status until a Bug Marshal has an opportunity to review the issue. Once the issue has been reviewed you will receive comments regarding the next steps towards resolution. A good first step is for you to review the [Asterisk Issue Guidelines|https://wiki.asterisk.org/wiki/display/AST/Asterisk+Issue+Guidelines] if you haven't already. The guidelines detail what is expected from an Asterisk issue report. Then, if you are submitting a patch, please review the [Patch Contribution Process|https://wiki.asterisk.org/wiki/display/AST/Patch+Contribution+Process]. By: Maciej Krajewski (jamicque) 2015-08-25 07:30:20.269-0500 I've attached logs By: Rusty Newton (rnewton) 2015-08-25 09:03:44.440-0500 Please provide us with simple dialplan and queue configuration required to reproduce the issue. Thanks! By: Maciej Krajewski (jamicque) 2015-08-25 12:02:59.664-0500 I've attached the requested files. Scenario test003 calls extension 7 test002 pickup the phone holds and make call to extension 4 test001 pickups the phone test002 make AT test001 hears MOH, test003 hears test001 What I have found (it may be a clue): 1) it only happens if I have macro configured 2) I could not reproduce the problem if test002 was a Linksys phone. If it was a gigaset or grandstream the bug occurs. (Linksys as yealink did not send last invite with hold to the caller before sending Reffer). By: Maciej Krajewski (jamicque) 2015-08-31 06:26:11.932-0500 Is the information I have provided sufficient to reproduce the problem? By: Rusty Newton (rnewton) 2015-08-31 09:19:45.586-0500 Hopefully it is. I'll let you know once I've had a chance to try it out. By: Rusty Newton (rnewton) 2015-10-13 16:19:05.641-0500 I was able to reproduce the issue in 11.19,  and unsurprisingly not in 13. Your instructions were sufficient! Thanks again. By: Rusty Newton (rnewton) 2017-07-01 09:53:31.804-0500 Asterisk 11 is in security-fix only state, so I'm closing this out as "won't fix" as we start to clean up some older issues. We were unable to reproduce the issue in a bug-fix supported version, but if that happens in the future feel free to open a new issue. Thanks.