| Summary: | ASTERISK-25836: Realtime MoH not working | ||||
| Reporter: | Carlos Chavez (cchavezp) | Labels: | |||
| Date Opened: | 2016-03-08 12:17:23.000-0600 | Date Closed: | 2020-01-11 07:53:28.000-0600 | ||
| Priority: | Minor | Regression? | |||
| Status: | Closed/Complete | Components: | Resources/res_musiconhold | ||
| Versions: | 13.7.2 | Frequency of Occurrence | Constant | ||
| Related Issues: |
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| Environment: | CentOS 7.2 on Intel hardware. Mariadb backend using res_config_mysql. | Attachments: | |||
| Description: | Realtime music on hold is not working on Asterisk 13.7.2. Used alembic to create database and all realtime tables. All other realtime configurations work (pjsip, iax, queues, etc). Only classes specified in the musiconhold.conf file are listed with moh commands in Asterisk CLI. Asterisk does show that the config mapping is set to the database. | ||||
| Comments: | By: Asterisk Team (asteriskteam) 2016-03-08 12:17:23.888-0600 Thanks for creating a report! The issue has entered the triage process. That means the issue will wait in this status until a Bug Marshal has an opportunity to review the issue. Once the issue has been reviewed you will receive comments regarding the next steps towards resolution. A good first step is for you to review the [Asterisk Issue Guidelines|https://wiki.asterisk.org/wiki/display/AST/Asterisk+Issue+Guidelines] if you haven't already. The guidelines detail what is expected from an Asterisk issue report. Then, if you are submitting a patch, please review the [Patch Contribution Process|https://wiki.asterisk.org/wiki/display/AST/Patch+Contribution+Process]. By: Rusty Newton (rnewton) 2016-03-13 13:03:11.480-0500 Thank you for taking the time to report this bug and helping to make Asterisk better. Unfortunately, we cannot work on this bug because your description did not include enough information. Please read over the Asterisk Issue Guidelines [1] which discusses the information necessary for your issue to be resolved and the format that information needs to be in. We would be grateful if you would then provide a more complete description of the problem. At a minimum, we need: 1. The specific steps or actions you took that caused you to encounter the problem. 2. The behavior you expected and the location of documentation that led you to that expectation. 3. The behavior you actually encountered. To demonstrate the issue in detail, please include Asterisk log files generated per the instructions on the wiki [2]. If applicable, please ensure that protocol-level trace debugging is enabled, e.g., 'sip set debug on' if the issue involves chan_sip, and configuration information such as dialplan and channel configuration. Thanks! [1] https://wiki.asterisk.org/wiki/display/AST/Asterisk+Issue+Guidelines [2] https://wiki.asterisk.org/wiki/display/AST/Collecting+Debug+Information By: Rusty Newton (rnewton) 2016-03-13 13:05:02.372-0500 Please attach all configuration related to the database connectivity and music on hold. In addition include a verbose and debug log capture during when you run the commands mentioned - and during anytime a lookup should be happening. https://wiki.asterisk.org/wiki/display/AST/Collecting+Debug+Information By: Asterisk Team (asteriskteam) 2016-03-28 12:00:01.524-0500 Suspended due to lack of activity. This issue will be automatically re-opened if the reporter posts a comment. If you are not the reporter and would like this re-opened please create a new issue instead. If the new issue is related to this one a link will be created during the triage process. Further information on issue tracker usage can be found in the Asterisk Issue Guidlines [1]. [1] https://wiki.asterisk.org/wiki/display/AST/Asterisk+Issue+Guidelines | ||||