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Summary:ASTERISK-26117: [patch] app_queue: Agent gets auto-paused if SIP client re-registers when call is placed
Reporter:Richard Miller (ulogic)Labels:patch
Date Opened:2016-06-16 13:35:18Date Closed:
Priority:MinorRegression?No
Status:Open/NewComponents:Applications/app_queue
Versions:11.22.0 13.9.1 Frequency of
Occurrence		Occasional
Related
Issues:
Environment:Attachments:( 0) app_queue-11.22.0.diff
( 1) app_queue-13.9.1.diff
Description:If a SIP client happens to be re-registering at the very instant a call is being dispatched, an agent can get put on auto-pause.  Rather than trying to address this in the SIP channel driver, a simple workaround is to not enable the auto-pause option unless the elapsed time is greater than one second.

[06-03 07:19:51.004] VERBOSE[4040] chan_sip.c: [06-03 07:19:51.004]     -- Registered SIP '6341' at 4.26.209.2:14238
[06-03 07:19:51.062] VERBOSE[28491][C-00000bc4] netsock2.c: [06-03 07:19:51.062]   == Using SIP RTP TOS bits 184
[06-03 07:19:51.062] VERBOSE[28491][C-00000bc4] netsock2.c: [06-03 07:19:51.062]   == Using SIP RTP CoS mark 5
[06-03 07:19:51.063] VERBOSE[28491][C-00000bc4] app_queue.c: [06-03 07:19:51.063]     -- Called SIP/6341
[06-03 07:19:51.103] VERBOSE[28491][C-00000bc4] app_queue.c: [06-03 07:19:51.103]     -- Nobody picked up in 0 ms
[06-03 07:19:51.108] VERBOSE[4040] chan_sip.c: [06-03 07:19:51.108]     -- Unregistered SIP '6341'
[06-03 07:19:51.225] VERBOSE[4040] chan_sip.c: [06-03 07:19:51.225]     -- Registered SIP '6341' at 4.26.209.2:14238
[06-03 07:19:51.276] VERBOSE[28491][C-00000bc4] app_queue.c: [06-03 07:19:51.276]     -- Auto-Pausing Queue Member SIP/6341 in all queues since they failed to answer on queue XXXXX

Comments:By: Asterisk Team (asteriskteam) 2016-06-16 13:35:19.699-0500

Thanks for creating a report! The issue has entered the triage process. That means the issue will wait in this status until a Bug Marshal has an opportunity to review the issue. Once the issue has been reviewed you will receive comments regarding the next steps towards resolution.

A good first step is for you to review the [Asterisk Issue Guidelines|https://wiki.asterisk.org/wiki/display/AST/Asterisk+Issue+Guidelines] if you haven't already. The guidelines detail what is expected from an Asterisk issue report.

Then, if you are submitting a patch, please review the [Patch Contribution Process|https://wiki.asterisk.org/wiki/display/AST/Patch+Contribution+Process].
By: Richard Miller (ulogic) 2016-06-16 14:38:16.732-0500

Don't auto-pause on no answer unless more than a second has elapsed.
By: Rusty Newton (rnewton) 2016-06-16 17:38:47.379-0500

I see you marked the issue as regression, though I don't see an indication that previous versions worked the way you want it to work (which is probably a good way for it to work). Are you sure this was working differently in previous versions of 11 or 13?  Was the regression mark a mistake?

Once you've followed the Code Review process [1] and submitted your code to Gerrit [2] be sure to edit this JIRA issue and add the Gerrit review URL in the appropriate field.

Thanks!

[1] https://wiki.asterisk.org/wiki/display/AST/Code+Review
[2] https://wiki.asterisk.org/wiki/display/AST/Gerrit+Usage


By: Richard Miller (ulogic) 2016-06-16 19:22:01.013-0500

I did not mean to mark this as a regression.  Changed regression status to No.