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Summary:ASTERISK-26345: Asterisk freeze/Crash
Reporter:Ali Raza (a.raxa1)Labels:
Date Opened:2016-09-07 15:21:46Date Closed:2016-09-07 17:10:05
Priority:CriticalRegression?
Status:Closed/CompleteComponents:
Versions:Frequency of
Occurrence		Frequent
Related
Issues:
Environment:Centos 5.7Attachments:( 0) Asterisk-Crash-potenetial-cause.txt
( 1) Asterisk-Crash-potenetial-cause.txt
Description:Asterisk  freeze /crashes  -- for last few week I am having this issue with my server. Asterisk stop responding to all incoming request looks like chan_sip has some issue. Nothing was installed on the system it just started and day by day its getting worse.

Please have a look at the attached backtrace.
Comments:By: Asterisk Team (asteriskteam) 2016-09-07 15:21:46.683-0500

Thanks for creating a report! The issue has entered the triage process. That means the issue will wait in this status until a Bug Marshal has an opportunity to review the issue. Once the issue has been reviewed you will receive comments regarding the next steps towards resolution.

A good first step is for you to review the [Asterisk Issue Guidelines|https://wiki.asterisk.org/wiki/display/AST/Asterisk+Issue+Guidelines] if you haven't already. The guidelines detail what is expected from an Asterisk issue report.

Then, if you are submitting a patch, please review the [Patch Contribution Process|https://wiki.asterisk.org/wiki/display/AST/Patch+Contribution+Process].
By: Rusty Newton (rnewton) 2016-09-07 15:31:00.500-0500

I believe you attached your backtrace as a "contribution" and since you have no license it isn't showing up. However, it shouldn't be marked as a contribution - since it isn't a code or documentation contribution.

Please re-attach your backtrace so that it will be easily visible.


By: Rusty Newton (rnewton) 2016-09-07 15:31:17.340-0500

Thank you for the crash report. However, we need more information to investigate the crash. Please provide:

1. A backtrace generated from a core dump using the instructions provided on the Asterisk wiki [1].
2. Specific steps taken that lead to the crash.
3. All configuration information necesary to reproduce the crash.

Thanks!

[1]: https://wiki.asterisk.org/wiki/display/AST/Getting+a+Backtrace




By: Rusty Newton (rnewton) 2016-09-07 15:31:32.182-0500

We require additional debug to continue with triage of your issue. Please follow the instructions on the wiki [1] for how to collect debugging information from Asterisk. For expediency, where possible, attach the debug with a '.txt' file extension so that the debug will be usable for further analysis.

Thanks!

[1] https://wiki.asterisk.org/wiki/display/AST/Collecting+Debug+Information


By: Ali Raza (a.raxa1) 2016-09-07 15:47:00.606-0500

I have attached the backtrace(filename: Asterisk-Crash-potenetial-cause.txt), can you see it now?
I followed that provided link[1] to take Backtrace.

I will enable the debug log  today -- by tomorrow I will provide you that logs.

Thankyou.

[1]: https://wiki.asterisk.org/wiki/display/AST/Getting+a+Backtrace
By: Joshua C. Colp (jcolp) 2016-09-07 16:15:03.746-0500

What version of Asterisk is this?
By: Ali Raza (a.raxa1) 2016-09-07 16:21:45.901-0500

Asterisk 1.8.9.2
By: Rusty Newton (rnewton) 2016-09-07 17:10:05.596-0500

https://wiki.asterisk.org/wiki/display/AST/Asterisk+Versions

I'm going to go ahead and close this out, as Asterisk 1.8.X went End of Life in 2015-10-21.

If you can reproduce the issue in one of the currently supported versions (see the wiki page referenced) then please open a new issue with a backtrace and log from the crash in the supported version. Preferably the latest release of version 13, which is the latest LTS release and will give you the greatest length of support currently.

Thanks!