| Summary: | ASTERISK-26536: Intermittent one-way audio issues | ||
| Reporter: | Luke Escude (lukeescude) | Labels: | |
| Date Opened: | 2016-10-31 12:28:12 | Date Closed: | 2016-10-31 15:42:32 |
| Priority: | Major | Regression? | |
| Status: | Closed/Complete | Components: | |
| Versions: | 13.12.1 | Frequency of Occurrence | |
| Related Issues: | |||
| Environment: | Virtualized ESXi 6.0 | Attachments: | |
| Description: | I realize this is probably not an Asterisk bug, but I'm absolutely stumped and about to lose my job because of this.
We have 40 Asterisk servers (64-bit CentOS 6). All servers are running asterisk 13.12.1 with the same trunk configurations and the same extension/IVR configurations, etc. Servers 1 - 20 are having no issues at all. Work flawlessly. Servers 21 through 40 are having random, intermittent, one-way audio issues. There's no rhyme or reason to it. Naturally, every time I do packet captures, no one reports anything, but the moment I look away... What could it be? There are no similarities between the customers on any of the servers - different hardware, different firewalls and internet connections, etc. We've been in business for over a year with no issues, no NAT problems, etc. Our infrastructure has no firewalls or routers, the VMs have straight access out our fiber trunks. | ||
| Comments: | By: Asterisk Team (asteriskteam) 2016-10-31 12:28:12.784-0500 Thanks for creating a report! The issue has entered the triage process. That means the issue will wait in this status until a Bug Marshal has an opportunity to review the issue. Once the issue has been reviewed you will receive comments regarding the next steps towards resolution. A good first step is for you to review the [Asterisk Issue Guidelines|https://wiki.asterisk.org/wiki/display/AST/Asterisk+Issue+Guidelines] if you haven't already. The guidelines detail what is expected from an Asterisk issue report. Then, if you are submitting a patch, please review the [Patch Contribution Process|https://wiki.asterisk.org/wiki/display/AST/Patch+Contribution+Process]. By: Luke Escude (lukeescude) 2016-10-31 12:47:36.057-0500 Additionally, we have about 25 FreePBX servers that are having absolutely no issues as well. By: Rusty Newton (rnewton) 2016-10-31 15:42:26.368-0500 We appreciate the difficulties you are facing, however this does not appear to be a bug report and your request or comments would be better served in a different forum. The Asterisk community provides support over IRC, mailing lists, and forums as described at http://asterisk.org/community. The Asterisk issue tracker is used specifically to track issues concerning bugs and documentation errors. Please see the Asterisk Issue Guidelines [1] for instruction on the intended use of the Asterisk issue tracker. Thanks! [1] https://wiki.asterisk.org/wiki/display/AST/Asterisk+Issue+Guidelines By: Rusty Newton (rnewton) 2016-10-31 15:46:07.289-0500 We don't have the resources available to investigate non-bug reports on the issue tracker. You might try the https://community.asterisk.org site first, then the asterisk-users mailing list. The users there can give you tips on what troubleshooting path to take. Good luck! | ||