| Summary: | ASTERISK-26757: When a queue member transfers queue call, he remains marked as "in call" | ||||||
| Reporter: | Andrej (tekach) | Labels: | |||||
| Date Opened: | 2017-01-29 08:41:57.000-0600 | Date Closed: | 2017-01-29 15:19:02.000-0600 | ||||
| Priority: | Major | Regression? | Yes | ||||
| Status: | Closed/Complete | Components: | Applications/app_queue | ||||
| Versions: | 11.25.1 13.13.1 | Frequency of Occurrence | Constant | ||||
| Related Issues: |
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| Environment: | Centos 7 64bit, Asterisk 13.13.1, FreePBX 13.0.190.11 | Attachments: | |||||
| Description: | When a queue member transfers queue call, he remains marked as "in call", even though he is free, and is not able to take any new calls until the transferred call is hung up.
With other words: Caller (A) calls a queue and queue member (B) transfers the call to external party (C). Queue member B is not given any new calls by the queue until call between caller A and external party C is hung up. After the call transfer, queue show looks like this: asterisk*CLI> queue show 298 298 has 0 calls (max unlimited) in 'rrmemory' strategy (3s holdtime, 0s talktime), W:0, C:0, A:0, SL:0.0% within 15s Members: Local/381@from-queue/n with penalty 4 (ringinuse disabled) (dynamic) (in call) (Not in use) has taken no calls yet Please note that queue member 381 is marked as "in call" even though he is not busy or in call anymore. Queue is configured like this: [298] announce-frequency=0 announce-holdtime=no announce-position=no autofill=yes autopause=no autopausebusy=no autopausedelay=0 autopauseunavail=no joinempty=yes leavewhenempty=no maxlen=0 memberdelay=0 min-announce-frequency=15 penaltymemberslimit=0 periodic-announce-frequency=0 queue-callswaiting=silence/1 queue-thereare=silence/1 queue-youarenext=silence/1 reportholdtime=no retry=2 ringinuse=no rvolume=0 servicelevel=15 strategy=rrmemory timeout=7 timeoutpriority=app timeoutrestart=no weight=0 wrapuptime=5 context= By testing I've found out that last asterisk 13 version with correct behavior is 13.7.2. Problem is also described here: https://community.asterisk.org/t/agent-get-status-in-call-and-not-in-use-and-they-do-not-able-to-receive-new-calls-until-the-transferred-call-have-been-finished/69047 and here: http://issues.freepbx.org/browse/FREEPBX-13248 Thanks, Andrej | ||||||
| Comments: | By: Asterisk Team (asteriskteam) 2017-01-29 08:41:59.529-0600 Thanks for creating a report! The issue has entered the triage process. That means the issue will wait in this status until a Bug Marshal has an opportunity to review the issue. Once the issue has been reviewed you will receive comments regarding the next steps towards resolution. A good first step is for you to review the [Asterisk Issue Guidelines|https://wiki.asterisk.org/wiki/display/AST/Asterisk+Issue+Guidelines] if you haven't already. The guidelines detail what is expected from an Asterisk issue report. Then, if you are submitting a patch, please review the [Patch Contribution Process|https://wiki.asterisk.org/wiki/display/AST/Patch+Contribution+Process]. By: Etienne Lessard (hexanol) 2017-01-29 11:51:14.042-0600 Hello Andrej, Your ticket is a duplicate of ASTERISK-26400 and ASTERISK-26715. By: Andrej (tekach) 2017-01-29 13:00:05.779-0600 Maybe, I am not sure - ASTERISK-26400 is related to AMI and redirects, my issue is related to attended and blind transfers using phone. However, I can confirm that issue is not present if I disable wrap up time, wasn't aware of that. I'll leave it to experts to decide if ticket should be closed as duplicate. Thanks, Andrej By: Rusty Newton (rnewton) 2017-01-29 15:19:02.903-0600 Yes I agree with [~hexanol], I think these are the same root issue. Please comment on ASTERISK-26400 if you have any further updates or info. I've linked the issues so developers can see your information here as well. | ||||||