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Summary:ASTERISK-26866: Two devices can't register at once
Reporter:Sujith Kumar (SKT)Labels:
Date Opened:2017-03-14 00:39:12Date Closed:2017-03-15 05:18:44
Priority:CriticalRegression?
Status:Closed/CompleteComponents:
Versions:Frequency of
Occurrence		Frequent
Related
Issues:
Environment:Attachments:
Description:Since 2 devices can't register at once, what normally happens is I register the softphone, it works for a bit, then calls start going to the IP phone since I guess it re-registers. It seems like to solve this I have to unplug the IP phone before leaving, but this is an issue if working from home became a last minute thing.

Comments:By: Asterisk Team (asteriskteam) 2017-03-14 00:39:13.451-0500

Thanks for creating a report! The issue has entered the triage process. That means the issue will wait in this status until a Bug Marshal has an opportunity to review the issue. Once the issue has been reviewed you will receive comments regarding the next steps towards resolution.

A good first step is for you to review the [Asterisk Issue Guidelines|https://wiki.asterisk.org/wiki/display/AST/Asterisk+Issue+Guidelines] if you haven't already. The guidelines detail what is expected from an Asterisk issue report.

Then, if you are submitting a patch, please review the [Patch Contribution Process|https://wiki.asterisk.org/wiki/display/AST/Patch+Contribution+Process].
By: Joshua C. Colp (jcolp) 2017-03-14 05:27:07.079-0500

You haven't specified which channel driver. If using chan_sip then this is expected behavior. If using chan_pjsip then you can configure it to allow multiple registrations.
By: Sujith Kumar (SKT) 2017-03-15 00:14:12.774-0500

Hi,

In my case, I can do outgoing calls from both places. So i think registration  has been done with both devices.

But incoming call comes to only one place. If last registered device is unavailable , the incoming call go to failed status.

Asterisk Version is 11.17 and we are using SIP for creating extensions.




By: Joshua C. Colp (jcolp) 2017-03-15 05:18:44.964-0500

The chan_sip module does not support having multiple registrations on a single account. As you've stated the latest one that has registered wins. As well registration is not required to place outgoing calls so the one that is no longer registered will still be capable of placing calls. This is just the way it works with chan_sip.