| Summary: | ASTERISK-26907: Voicemail discarding messages | ||
| Reporter: | cbfs (cbfs) | Labels: | |
| Date Opened: | 2017-03-29 20:23:25 | Date Closed: | 2017-03-30 05:11:36 |
| Priority: | Major | Regression? | |
| Status: | Closed/Complete | Components: | |
| Versions: | Frequency of Occurrence | ||
| Related Issues: | |||
| Environment: | Attachments: | ||
| Description: | I've noticed that a system is discarding some voicemail messages without sending them to the user. I was asked by one of my clients why some messages were missing, he even called his own voicemail and left a message and never received it.
I checked through the logs and saw this: [2017-02-17 07:17:32] VERBOSE[19669][C-00000183] app.c: -- x=0, open writing: /var/spool/asterisk/voicemail/default/101/tmp/DxDh3u format: wav, 0x7fda1c2eb538 [2017-02-17 07:17:39] VERBOSE[19669][C-00000183] app.c: -- User hung up [2017-02-17 07:17:39] VERBOSE[19669][C-00000183] app_voicemail.c: -- Recording was 0 seconds long but needs to be at least 1 - abandoning The user was recording a message for 7 seconds, however app_voicemail.c seemed to think it was 0 seconds and discarded the message? I initially thought it might have something to do with silence detection, but the setting for Silence Threshold is actually blank. Also, I actually have a recording of the call and I can hear the user leaving a message and then hanging up. I have no idea why app_voicemail.c thinks the message was 0 seconds when the logs show that it started recording at 17:32 and the user hung up at 17:39. This server is running It's running Asterisk 11.23.1. | ||
| Comments: | By: Asterisk Team (asteriskteam) 2017-03-29 20:23:25.875-0500 Thanks for creating a report! The issue has entered the triage process. That means the issue will wait in this status until a Bug Marshal has an opportunity to review the issue. Once the issue has been reviewed you will receive comments regarding the next steps towards resolution. A good first step is for you to review the [Asterisk Issue Guidelines|https://wiki.asterisk.org/wiki/display/AST/Asterisk+Issue+Guidelines] if you haven't already. The guidelines detail what is expected from an Asterisk issue report. Then, if you are submitting a patch, please review the [Patch Contribution Process|https://wiki.asterisk.org/wiki/display/AST/Patch+Contribution+Process]. By: Joshua C. Colp (jcolp) 2017-03-30 05:11:26.434-0500 Per the Asterisk versions page [1], the maintenance (bug fix) support for the Asterisk branch you are using has ended. For continued maintenance support please move to a supported branch of Asterisk. After testing with a supported branch, if you find this problem has not been resolved, please open a new issue against the latest version of that Asterisk branch. Thanks! [1] https://wiki.asterisk.org/wiki/display/AST/Asterisk+Versions | ||