Summary:	ASTERISK-26995: Add QUEUE_FLOAT_PENALTY to app_queue
Reporter:	Steve Davies (one47)	Labels:
Date Opened:	2017-05-12 10:46:40	Date Closed:	2017-05-24 13:05:46
Priority:	Minor	Regression?	No
Status:	Closed/Complete	Components:	Applications/app_queue
Versions:		Frequency of Occurrence
Related Issues:
Environment:		Attachments:
Description:	Addition to work alongside QUEUE_MAX_PENALTY and QUEUE_MIN_PENALTY, including extra parameter in queuerules.conf QUEUE_FLOAT_PENALTY example:  - Agent 1 has penalty 1  - Agent 2 has penalty 2  - the queue rule is set to:      penaltychange => 30,,,2  Prior to the 30 second mark, Agent 1 will take priority over Agent 2 for call distribution.  After 30 seconds, Agent 2's priority is bumped to 2 by the penaltychange, so both agents are treated equally. The parameter is named like this as lower penalty values are "floated up" to the specified level.
Comments:	By: Asterisk Team (asteriskteam) 2017-05-12 10:46:40.923-0500 Thanks for creating a report! The issue has entered the triage process. That means the issue will wait in this status until a Bug Marshal has an opportunity to review the issue. Once the issue has been reviewed you will receive comments regarding the next steps towards resolution. A good first step is for you to review the [Asterisk Issue Guidelines|https://wiki.asterisk.org/wiki/display/AST/Asterisk+Issue+Guidelines] if you haven't already. The guidelines detail what is expected from an Asterisk issue report. Then, if you are submitting a patch, please review the [Patch Contribution Process|https://wiki.asterisk.org/wiki/display/AST/Patch+Contribution+Process]. By: Steve Davies (one47) 2017-05-12 11:02:54.997-0500 I have _tried_ to submit a patch via gerrit - The patch "works for me" but I am concerned that the process of committing it has damaged it! By: Steve Davies (one47) 2017-05-19 09:15:07.603-0500 Commit updated to call this "QUEUE_RAISE_PENALTY" as per review suggestion. By: Friendly Automation (friendly-automation) 2017-05-24 13:05:47.055-0500 Change 5623 merged by Joshua Colp: app_queue: Add QUEUE_RAISE_PENALTY feature [https://gerrit.asterisk.org/5623|https://gerrit.asterisk.org/5623]