ASTERISK-27825: Sometimes when the call is intercepted, the asterisk reloads

[Home]

Summary: ASTERISK-27825: Sometimes when the call is intercepted, the asterisk reloads

Reporter: Nikolay (tensor) Labels: fax pjsip

Date Opened: 2018-04-24 01:36:55 Date Closed: 2020-01-14 11:14:05.000-0600

Priority: Major Regression?

Status: Closed/Complete Components: Applications/app_directed_pickup

Versions: 13.18.2 Frequency of
Occurrence Frequent

Related
Issues:

Environment: hardware: Intel(R) Core(TM) i3-2120 CPU @ 3.30GHz, 4GB RAM, CentOS Linux release 7.4.1708 (Core), kernel 3.10.0-693.5.2.el7.x86_64, asterisk version is 13.18.2 Attachments: ( 0) pickup.png

Description: Sometimes when the call is intercepted, the asterisk reloads.Log in the attachment.

Comments: By: Asterisk Team (asteriskteam) 2018-04-24 01:36:56.219-0500

Thanks for creating a report! The issue has entered the triage process. That means the issue will wait in this status until a Bug Marshal has an opportunity to review the issue. Once the issue has been reviewed you will receive comments regarding the next steps towards resolution.

A good first step is for you to review the [Asterisk Issue Guidelines|https://wiki.asterisk.org/wiki/display/AST/Asterisk+Issue+Guidelines] if you haven't already. The guidelines detail what is expected from an Asterisk issue report.

Then, if you are submitting a patch, please review the [Patch Contribution Process|https://wiki.asterisk.org/wiki/display/AST/Patch+Contribution+Process].
By: Nikolay (tensor) 2018-04-24 01:38:25.123-0500

Log
By: George Joseph (gjoseph) 2018-04-24 09:18:08.903-0500

Thank you for the crash report. However, we need more information to investigate the crash. Please provide:

1. A backtrace generated from a core dump using the instructions provided on the Asterisk wiki [1].
2. Specific steps taken that lead to the crash.
3. All configuration information necesary to reproduce the crash.

Thanks!

[1]: https://wiki.asterisk.org/wiki/display/AST/Getting+a+Backtrace

By: Nikolay (tensor) 2018-04-25 03:54:50.860-0500

1. When restarting the asterisk in this case, the dump is not generated.
2. In order to repeat this problem you just need to make a call interception, it repeats.
3. What kind of configuration information do you want?
By: George Joseph (gjoseph) 2018-04-26 12:31:07.503-0500

I've tried to reproduce the issue but can't seem to. Can you provide the full endpoint configuration for the ringing extension (looks like 5815 in ytour screen shot) and the extension attempting the pickup (5811). You can use "pjsip show endpoint 5815" and "pjsip show endpoint 5811".

Also can you provide the dialplan from extensions.conf and/or extensions.lua that was invoked? Specifically, I'm looking to see if you set namedpickupgroup or any other pickup related channel variables or are you simply calling Pickup() with no arguments and relying on the "pickup_group" or "named_pickup_group" parameters on the endpoints.

By: Nikolay (tensor) 2018-05-04 06:06:31.337-0500

srv-platforma1*CLI> pjsip show endpoint 5815
{noformat}
Endpoint: <Endpoint/CID.....................................> <State.....> <Channels.>
I/OAuth: <AuthId/UserName...........................................................>
Aor: <Aor............................................> <MaxContact>
Contact: <Aor/ContactUri..........................> <Hash....> <Status> <RTT(ms)..>
Transport: <TransportId........> <Type> <cos> <tos> <BindAddress..................>
Identify: <Identify/Endpoint.........................................................>
Match: <criteria.........................>
Channel: <ChannelId......................................> <State.....> <Time.....>
Exten: <DialedExten...........> CLCID: <ConnectedLineCID.......>
==========================================================================================

Endpoint: 5815/5815 Not in use 0 of inf
InAuth: 5815/5815
Aor: 5815 10
Contact: 5815/sip:5815@10.40.1.121:5060 d9f5a723a3 Avail 35.102
Transport: udp-transport udp 0 96 0.0.0.0:5060

ParameterName : ParameterValue
==========================================================================================
100rel : no
QFBusy : managers
QFNoAns : managers
QFUnavail : managers
accountcode :
acl :
aggregate_mwi : true
allow : (alaw|g729)
allow_overlap : true
allow_subscribe : true
allow_transfer : true
aors : 5815
asymmetric_rtp_codec : false
auth : 5815
bind_rtp_to_media_address : false
call_group :
callerid : "Досик Наталья Сергеевна" <5815>
callerid_privacy : allowed_not_screened
callerid_tag :
connected_line_method : invite
contact_acl :
context : from-local
cos_audio : 0
cos_video : 0
device_state_busy_at : 0
direct_media : false
direct_media_glare_mitigation : none
direct_media_method : invite
disable_direct_media_on_nat : false
dtls_ca_file :
dtls_ca_path :
dtls_cert_file :
dtls_cipher :
dtls_fingerprint : SHA-256
dtls_private_key :
dtls_rekey : 0
dtls_setup : active
dtls_verify : No
dtmf_mode : auto
fax_detect : false
fax_detect_timeout : 0
force_avp : false
force_rport : true
from_domain :
from_user :
g726_non_standard : false
ice_support : false
identify_by : username
inband_progress : true
incoming_mwi_mailbox :
language : ru
mailboxes :
media_address :
media_encryption : no
media_encryption_optimistic : false
media_use_received_transport : false
message_context :
moh_suggest : default
mwi_from_user :
mwi_subscribe_replaces_unsolicited : false
named_call_group : managers
named_pickup_group : managers
notify_early_inuse_ringing : false
one_touch_recording : false
outbound_auth :
outbound_proxy :
pickup_group :
record_off_feature : automixmon
record_on_feature : automixmon
refer_blind_progress : true
rewrite_contact : true
rpid_immediate : false
rtcp_mux : false
rtp_engine : asterisk
rtp_ipv6 : false
rtp_keepalive : 0
rtp_symmetric : false
rtp_timeout : 60
rtp_timeout_hold : 300
sdp_owner : -
sdp_session : Asterisk
send_diversion : true
send_pai : false
send_rpid : false
srtp_tag_32 : false
sub_min_expiry : 0
subscribe_context :
t38_udptl : false
t38_udptl_ec : none
t38_udptl_ipv6 : false
t38_udptl_maxdatagram : 0
t38_udptl_nat : false
timers : yes
timers_min_se : 90
timers_sess_expires : 1800
tone_zone :
tos_audio : 0
tos_video : 0
transport : udp-transport
trust_id_inbound : false
trust_id_outbound : false
use_avpf : false
use_ptime : false
user_eq_phone : false
voicemail_extension :
{noformat}

srv-platforma1*CLI> pjsip show endpoint 5811
{noformat}
Endpoint: <Endpoint/CID.....................................> <State.....> <Channels.>
I/OAuth: <AuthId/UserName...........................................................>
Aor: <Aor............................................> <MaxContact>
Contact: <Aor/ContactUri..........................> <Hash....> <Status> <RTT(ms)..>
Transport: <TransportId........> <Type> <cos> <tos> <BindAddress..................>
Identify: <Identify/Endpoint.........................................................>
Match: <criteria.........................>
Channel: <ChannelId......................................> <State.....> <Time.....>
Exten: <DialedExten...........> CLCID: <ConnectedLineCID.......>
==========================================================================================

Endpoint: 5811/5811 In use 34 of inf
InAuth: 5811/5811
Aor: 5811 10
Contact: 5811/sip:5811@10.40.1.51:5060 3df635780e Avail 31.335
Transport: udp-transport udp 0 96 0.0.0.0:5060
Channel: PJSIP/5811-00002ac7/AppQueue Up 00:00:13
Exten: 903576 CLCID: "kaluga" <084842724565>

ParameterName : ParameterValue
============================================================================================
100rel : no
accountcode :
acl :
aggregate_mwi : true
allow : (g729)
allow_overlap : true
allow_subscribe : true
allow_transfer : true
aors : 5811
asymmetric_rtp_codec : false
auth : 5811
bind_rtp_to_media_address : false
call_group :
callerid : "Марченко Анна Николаевна" <5811>
callerid_privacy : allowed_not_screened
callerid_tag :
connected_line_method : invite
contact_acl :
context : from-local
cos_audio : 0
cos_video : 0
device_state_busy_at : 0
direct_media : false
direct_media_glare_mitigation : none
direct_media_method : invite
disable_direct_media_on_nat : false
dtls_ca_file :
dtls_ca_path :
dtls_cert_file :
dtls_cipher :
dtls_fingerprint : SHA-256
dtls_private_key :
dtls_rekey : 0
dtls_setup : active
dtls_verify : No
dtmf_mode : auto
fax_detect : false
fax_detect_timeout : 0
force_avp : false
force_rport : true
from_domain :
from_user :
g726_non_standard : false
ice_support : false
identify_by : username
inband_progress : true
incoming_mwi_mailbox :
language : ru
mailboxes :
media_address :
media_encryption : no
media_encryption_optimistic : false
media_use_received_transport : false
message_context :
moh_suggest : default
mwi_from_user :
mwi_subscribe_replaces_unsolicited : false
named_call_group : managers
named_pickup_group : managers
notify_early_inuse_ringing : false
one_touch_recording : false
outbound_auth :
outbound_proxy :
pickup_group :
record_off_feature : automixmon
record_on_feature : automixmon
refer_blind_progress : true
rewrite_contact : true
rpid_immediate : false
rtcp_mux : false
rtp_engine : asterisk
rtp_ipv6 : false
rtp_keepalive : 0
rtp_symmetric : false
rtp_timeout : 60
rtp_timeout_hold : 300
sdp_owner : -
sdp_session : Asterisk
send_diversion : true
send_pai : false
send_rpid : false
set_var :
srtp_tag_32 : false
sub_min_expiry : 0
subscribe_context :
t38_udptl : false
t38_udptl_ec : none
t38_udptl_ipv6 : false
t38_udptl_maxdatagram : 0
t38_udptl_nat : false
timers : yes
timers_min_se : 90
timers_sess_expires : 1800
tone_zone :
tos_audio : 0
tos_video : 0
transport : udp-transport
trust_id_inbound : false
trust_id_outbound : false
use_avpf : false
use_ptime : false
user_eq_phone : false
voicemail_extension :
{noformat}

pickup from extensions.lua
{noformat}
--[[
Функция для перехвата звонка в рамках pickupgroup
Входные параметры
-
Выходные значения
-
]]
app.Set("OutgoingContext=to-features")
channel["DB(PickUP/".. channel["CHANNEL"]:get() ..")"]:set(channel["CALLERID(num)"]:get())
app.NoOp(string.format("DB(PickUP/%s = %s", channel["CHANNEL"]:get(), channel["CALLERID(num)"]:get()))
app.Set('pick_up_channel=' .. channel["UNIQUEID"]:get())
app.PickUP()
end
{noformat}

By: George Joseph (gjoseph) 2018-05-07 07:38:01.877-0500

If you're picking up by channel you need to call PickupChan(channel_id)

By: Asterisk Team (asteriskteam) 2018-05-21 12:00:02.773-0500

Suspended due to lack of activity. This issue will be automatically re-opened if the reporter posts a comment. If you are not the reporter and would like this re-opened please create a new issue instead. If the new issue is related to this one a link will be created during the triage process. Further information on issue tracker usage can be found in the Asterisk Issue Guidlines [1].

[1] https://wiki.asterisk.org/wiki/display/AST/Asterisk+Issue+Guidelines
By: Nikolay (tensor) 2018-05-30 08:39:52.662-0500

I need to pick up calls In a named call group
By: Asterisk Team (asteriskteam) 2018-05-30 08:39:53.192-0500

This issue has been reopened as a result of your commenting on it as the reporter. It will be triaged once again as applicable.
By: Richard Mudgett (rmudgett) 2018-06-01 16:25:37.193-0500

Thank you for the crash report. However, we need more information to investigate the crash. Please provide:

1. A backtrace generated from a core dump using the instructions provided on the Asterisk wiki [1].
2. Specific steps taken that lead to the crash.
3. All configuration information necesary to reproduce the crash.

Thanks!

[1]: https://wiki.asterisk.org/wiki/display/AST/Getting+a+Backtrace

We really need that backtrace to go forward with this as the crash may have something to do with LUA and not pickup.

Asterisk must be started with the -g option present for it to generate core files on a crash.
By: Asterisk Team (asteriskteam) 2018-06-16 12:00:01.216-0500

Suspended due to lack of activity. This issue will be automatically re-opened if the reporter posts a comment. If you are not the reporter and would like this re-opened please create a new issue instead. If the new issue is related to this one a link will be created during the triage process. Further information on issue tracker usage can be found in the Asterisk Issue Guidlines [1].

[1] https://wiki.asterisk.org/wiki/display/AST/Asterisk+Issue+Guidelines