Summary:	ASTERISK-28052: app_voicemail: Voicemail help plays conflicting options
Reporter:	Nathan Ward (nward)	Labels:
Date Opened:	2018-09-12 15:59:59	Date Closed:
Priority:	Minor	Regression?	No
Status:	Open/New	Components:	Applications/app_voicemail
Versions:	15.6.0	Frequency of Occurrence	Constant
Related Issues:
Environment:	Docker/CentOS and VMWare/CentOS, with and without IMAP. All with tucny RPMs (which does not patch app_voicemail.c).	Attachments:
Description:	When a user is logged in to voicemail, after listening to a message they are offered '*' for help. When this is pressed, we hear: press 1 for new messages press 2 to change folders press 3 for advanced options press 0 for mailbox options press 1 to listen to new messages * press 2 to access messages saved in other folders * press 3 to record a message for another mailbox * press 0 for greetings and password management * press 5 to repeat the current message press 6 to play the next message press 7 to delete this message press 8 to forward the message to another user press 9 to save this message press * for help or # to exit Note that 1, 2, and 0 are said twice but have roughly equivalent meanings. 3 has a different meaning. To reproduce: 1) Login to voicemail 2) Press 1 for new or old messages 3) After listening, press * I was unable to find a workaround. First noticed on 14.7.7 so exists at least that far back.
Comments:	By: Asterisk Team (asteriskteam) 2018-09-12 16:00:01.738-0500 Thanks for creating a report! The issue has entered the triage process. That means the issue will wait in this status until a Bug Marshal has an opportunity to review the issue. Once the issue has been reviewed you will receive comments regarding the next steps towards resolution. A good first step is for you to review the [Asterisk Issue Guidelines|https://wiki.asterisk.org/wiki/display/AST/Asterisk+Issue+Guidelines] if you haven't already. The guidelines detail what is expected from an Asterisk issue report. Then, if you are submitting a patch, please review the [Patch Contribution Process|https://wiki.asterisk.org/wiki/display/AST/Patch+Contribution+Process].