| Summary: | ASTERISK-28275: Error saving agent on queue_log on pickup calls with * 8 | ||
| Reporter: | Francisco Pessoa (Francisco Pessoa) | Labels: | |
| Date Opened: | 2019-02-06 17:49:50.000-0600 | Date Closed: | 2020-01-14 11:13:43.000-0600 |
| Priority: | Major | Regression? | |
| Status: | Closed/Complete | Components: | Applications/app_queue |
| Versions: | 13.24.1 | Frequency of Occurrence | |
| Related Issues: | |||
| Environment: | UBUNTU SERVER 14.04 | Attachments: | ( 0) Captura_de_tela_de_2019-02-06_20-55-48.png |
| Description: | In calls pulled with the * 8 function, the agent record in queue_log is as the extension that was calling and not the one that pulled the call.
ex: Extension 3050 is ringing Extension 5000 pulls the call * 8 the agent record in queue_log shows that extension 3050 has answered the call. | ||
| Comments: | By: Asterisk Team (asteriskteam) 2019-02-06 17:49:51.667-0600 Thanks for creating a report! The issue has entered the triage process. That means the issue will wait in this status until a Bug Marshal has an opportunity to review the issue. Once the issue has been reviewed you will receive comments regarding the next steps towards resolution. A good first step is for you to review the [Asterisk Issue Guidelines|https://wiki.asterisk.org/wiki/display/AST/Asterisk+Issue+Guidelines] if you haven't already. The guidelines detail what is expected from an Asterisk issue report. Then, if you are submitting a patch, please review the [Patch Contribution Process|https://wiki.asterisk.org/wiki/display/AST/Patch+Contribution+Process]. Please note that once your issue enters an open state it has been accepted. As Asterisk is an open source project there is no guarantee or timeframe on when your issue will be looked into. If you need expedient resolution you will need to find and pay a suitable developer. Asking for an update on your issue will not yield any progress on it and will not result in a response. All updates are posted to the issue when they occur. By: Francisco Pessoa (Francisco Pessoa) 2019-02-06 18:00:09.076-0600 Image of the bug By: Chris Savinovich (csavinovich) 2019-02-12 13:08:53.897-0600 Hello Francisco, thanks for submitting the issue to us. We are going to need a few of the items missing from the Issue Submittal guidelines: https://wiki.asterisk.org/wiki/display/AST/Asterisk+Issue+Guidelines Namely, a copy of your relevant setup including extensions.conf, plus any other config file/s involved in the issue. Debugging output from logs will also help. Technology involved, is this chan_sip or pjsip?, etc, queue configurations, etc. Thanks By: Asterisk Team (asteriskteam) 2019-03-04 12:00:01.221-0600 Suspended due to lack of activity. This issue will be automatically re-opened if the reporter posts a comment. If you are not the reporter and would like this re-opened please create a new issue instead. If the new issue is related to this one a link will be created during the triage process. Further information on issue tracker usage can be found in the Asterisk Issue Guidlines [1]. [1] https://wiki.asterisk.org/wiki/display/AST/Asterisk+Issue+Guidelines | ||
