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Summary:ASTERISK-28537: Different music on hold queue, 1 for ringing and 1 for putting customer on hold
Reporter:Edi (edmond_dobrova@hotmail.com)Labels:
Date Opened:2019-09-16 07:14:04Date Closed:2020-01-10 08:39:41.000-0600
Priority:MajorRegression?
Status:Closed/CompleteComponents:Applications/app_queue
Versions:13.18.0 Frequency of
Occurrence
Related
Issues:
Environment:Attachments:
Description:i am using FreePBX 14.0.13.4 with Asterisk 13.18.0, i figure it out how to separate one music when the customer calls and different one when i put customer on hold this is how i did on freepbx 14 asterisk version 13.17.2: From queue application i choose one music than clicked APPLY than again choose INHERIT and again click APPLY in this way one music is played when customers calls and default one is played when i put customer on hold, BUT when i updated to ASTERISK 13.8.0 and up it does not work anymore this way and i reverted back to ASTERISK 13.17.2 (i am sure the issue is with asterisk) so i am stuck at asterisk version 13.17.2. Is there another way to make different music one for ringing and one for putting customer on hold?

Thanks
Comments:By: Asterisk Team (asteriskteam) 2019-09-16 07:14:05.909-0500

Thanks for creating a report! The issue has entered the triage process. That means the issue will wait in this status until a Bug Marshal has an opportunity to review the issue. Once the issue has been reviewed you will receive comments regarding the next steps towards resolution.

A good first step is for you to review the [Asterisk Issue Guidelines|https://wiki.asterisk.org/wiki/display/AST/Asterisk+Issue+Guidelines] if you haven't already. The guidelines detail what is expected from an Asterisk issue report.

Then, if you are submitting a patch, please review the [Patch Contribution Process|https://wiki.asterisk.org/wiki/display/AST/Patch+Contribution+Process].

Please note that once your issue enters an open state it has been accepted. As Asterisk is an open source project there is no guarantee or timeframe on when your issue will be looked into. If you need expedient resolution you will need to find and pay a suitable developer. Asking for an update on your issue will not yield any progress on it and will not result in a response. All updates are posted to the issue when they occur.
By: Kevin Harwell (kharwell) 2019-09-16 10:01:38.933-0500

{quote}
Is there another way to make different music one for ringing and one for putting customer on hold?
{quote}
In the context given this question would be better to be asked on the [FreePBX forums|https://community.freepbx.org/].

If you believe something "broke" when upgrading FreePBX, you would first need to report the issue on their [issue tracker|https://issues.freepbx.org] in order to determine if something in FreePBX is not causing the problem.

Lastly, if it is determined to be an Asterisk issue you'll need to upgrade to the latest release for the branch you are on, and replicate the problem in that release. See [reporting issues|https://wiki.asterisk.org/wiki/display/AST/Asterisk+Issue+Guidelines] to our issue tracker for more information about gathering the required data.
By: Edi (edmond_dobrova@hotmail.com) 2020-01-10 08:34:50.102-0600

i am pretty sure that the problem is with asterisk 13.8 and up. is it that hard to make different moh when i put caller on hold coming from inbound route? is there a way to do it from command line from asterisk not from freepbx? thanks
By: Asterisk Team (asteriskteam) 2020-01-10 08:34:50.433-0600

This issue has been reopened as a result of your commenting on it as the reporter. It will be triaged once again as applicable.
By: Joshua C. Colp (jcolp) 2020-01-10 08:39:41.312-0600

Please see the comment from [~kharwell]. Try using the FreePBX community forum first, as FreePBX is what produces all of the configuration for Asterisk and tells it what to do and when.

We aren't familiar here with its configuration and how it approaches things.