Summary:	ASTERISK-28984: Asterisk suddenly crashs
Reporter:	Gabriel Peixoto (gpeixoto)	Labels:
Date Opened:	2020-07-08 08:46:59	Date Closed:	2020-07-08 08:52:51
Priority:	Major	Regression?	No
Status:	Closed/Complete	Components:	Addons/cdr_mysql Addons/res_config_mysql Applications/app_chanspy Applications/app_dial Applications/app_echo Applications/app_mixmonitor Applications/app_playback Channels/chan_sip/General Core/AstDB
Versions:	11.19.0	Frequency of Occurrence	Occasional
Related Issues:
Environment:	CentOS release 6.7 (Final) Linux ecodiag01.econet.local 2.6.32-573.7.1.el6.centos.plus.x86_64 #1 SMP Wed Sep 23 03:02:55 UTC 2015 x86_64 x86_64 x86_64 GNU/Linux	Attachments:	( 0) ast-ami-eVVrN0 ( 1) backtrace-threads.txt ( 2) core-show-locks.txt
Description:	I identified that our Asterisk suddenly restarted. This is the 4th time this situation has happened last 6 months. Important moments: 07/08/2020 at 09:47:30 = calls going normally. Logs being fed into Asterisk-FULL. 07/08/2020 at 09:47:31 = calls going normally. Logs being fed into Asterisk-FULL. 07/08/2020 às 09:47:32 = calls are dropped and no logs are generated in Asterisk-FULL. 07/08/2020 at 09:47:33 = no log is generated in Asterisk-FULL. 07/08/2020 at 09:47:34 = no log is generated in Asterisk-FULL. 07/08/2020 às 09:47:35 = Asterisk-FULL log accuses Asterisk restart and all configuration loading. Attached follows 2 TXT files extracted as https://wiki.asterisk.org/wiki/pages/viewpage.action?pageId=5243139#GettingaBacktrace(Asteriskversions%3C13.14.0and14.3.0)-GettingInformationAfterACrash   Thank you!
Comments:	By: Asterisk Team (asteriskteam) 2020-07-08 08:47:01.294-0500 Thanks for creating a report! The issue has entered the triage process. That means the issue will wait in this status until a Bug Marshal has an opportunity to review the issue. Once the issue has been reviewed you will receive comments regarding the next steps towards resolution. Please note that log messages and other files should not be sent to the Sangoma Asterisk Team unless explicitly asked for. All files should be placed on this issue in a sanitized fashion as needed. A good first step is for you to review the [Asterisk Issue Guidelines|https://wiki.asterisk.org/wiki/display/AST/Asterisk+Issue+Guidelines] if you haven't already. The guidelines detail what is expected from an Asterisk issue report. Then, if you are submitting a patch, please review the [Patch Contribution Process|https://wiki.asterisk.org/wiki/display/AST/Patch+Contribution+Process]. Please note that once your issue enters an open state it has been accepted. As Asterisk is an open source project there is no guarantee or timeframe on when your issue will be looked into. If you need expedient resolution you will need to find and pay a suitable developer. Asking for an update on your issue will not yield any progress on it and will not result in a response. All updates are posted to the issue when they occur. By: Asterisk Team (asteriskteam) 2020-07-08 08:47:02.059-0500 Per the Asterisk versions page [1], the maintenance (bug fix) support for the Asterisk branch you are using has ended. For continued maintenance support please move to a supported branch of Asterisk. After testing with a supported branch, if you find this problem has not been resolved, please open a new issue against the latest version of that Asterisk branch. Thanks! [1] https://wiki.asterisk.org/wiki/display/AST/Asterisk+Versions By: Asterisk Team (asteriskteam) 2020-07-08 08:48:31.697-0500 This issue has been reopened as a result of your commenting on it as the reporter. It will be triaged once again as applicable.