Summary:	ASTERISK-29073: SNOM3xx series FW 8.7.5.35 get error 404 on incoming call
Reporter:	tootai (tootai)	Labels:
Date Opened:	2020-09-09 05:56:46	Date Closed:	2020-09-09 11:31:18
Priority:	Minor	Regression?	Yes
Status:	Closed/Complete	Components:	pjproject/pjsip
Versions:	16.13.0	Frequency of Occurrence	Constant
Related Issues:
Environment:	SNOM 3XX with firmware 8.7.5.35 in NAT environment. Previous firmware versions for this models are not affected	Attachments:
Description:	On incoming call a 404 error occure. With Asterisk 16.11.0 and previous versions there was no problem.
Comments:	By: Asterisk Team (asteriskteam) 2020-09-09 05:56:47.104-0500 The severity of this issue has been automatically downgraded from "Blocker" to "Major". The "Blocker" severity is reserved for issues which have been determined to block the next release of Asterisk. This severity can only be set by privileged users. If this issue is deemed to block the next release it will be updated accordingly during the triage process. By: Asterisk Team (asteriskteam) 2020-09-09 05:56:47.493-0500 Thanks for creating a report! The issue has entered the triage process. That means the issue will wait in this status until a Bug Marshal has an opportunity to review the issue. Once the issue has been reviewed you will receive comments regarding the next steps towards resolution. Please note that log messages and other files should not be sent to the Sangoma Asterisk Team unless explicitly asked for. All files should be placed on this issue in a sanitized fashion as needed. A good first step is for you to review the [Asterisk Issue Guidelines|https://wiki.asterisk.org/wiki/display/AST/Asterisk+Issue+Guidelines] if you haven't already. The guidelines detail what is expected from an Asterisk issue report. Then, if you are submitting a patch, please review the [Patch Contribution Process|https://wiki.asterisk.org/wiki/display/AST/Patch+Contribution+Process]. Please note that once your issue enters an open state it has been accepted. As Asterisk is an open source project there is no guarantee or timeframe on when your issue will be looked into. If you need expedient resolution you will need to find and pay a suitable developer. Asking for an update on your issue will not yield any progress on it and will not result in a response. All updates are posted to the issue when they occur. By: Joshua C. Colp (jcolp) 2020-09-09 06:00:00.687-0500 Please attach logs instead of linking offsite. As well, the actual REGISTER from the endpoint and configuration is also needed. A description of the network layout would also be nice. By: Joshua C. Colp (jcolp) 2020-09-09 06:05:15.654-0500 Logs with the previous version that did work would also be needed to see the difference. By: tootai (tootai) 2020-09-09 11:31:18.514-0500 We solved the problem on the phones by reinstalling FW (downgrade then upgrade again to 8.7.5.35) or by resetting phones.