Summary:	ASTERISK-29179: Asterisk-16 version: Unable to connect to remote asterisk (does /var/run/asterisk/asterisk.ctl exist?)
Reporter:	Rama Shankar (Rama16)	Labels:
Date Opened:	2020-11-25 06:09:20.000-0600	Date Closed:	2020-11-25 07:36:04.000-0600
Priority:	Major	Regression?
Status:	Closed/Complete	Components:	Applications/app_test
Versions:	16.14.1	Frequency of Occurrence
Related Issues:
Environment:		Attachments:
Description:	I am using Asterisk-16 version, installed properly at AWS free account. when I use asterisk -r command to get CLI prompt then got "Unable to connect to remote asterisk (does /var/run/asterisk/asterisk.ctl exist?)" error. Checked the given location and found two file there that is asterisk.ctl and asterisk.pid. I got a command at google to get ride over this issue that is asterisk -vvvc and It worked for me and got asterisk cli console. Next day I started AWS server again and used asterisk -r to get asterisk cli console but got the same issue "Unable to connect to remote asterisk (does /var/run/asterisk/asterisk.ctl exist?)". checked the given location again but this time both file (asterisk.ctl and asterisk.pid) was not there. I tried again the command asterisk -vvvc but this time it does not work for me. I tried many command whatever I got at google but no luck. Can someone help me to resolve this issue please? Any help would be greatly appreciated.
Comments:	By: Asterisk Team (asteriskteam) 2020-11-25 06:09:21.869-0600 Thanks for creating a report! The issue has entered the triage process. That means the issue will wait in this status until a Bug Marshal has an opportunity to review the issue. Once the issue has been reviewed you will receive comments regarding the next steps towards resolution. Please note that log messages and other files should not be sent to the Sangoma Asterisk Team unless explicitly asked for. All files should be placed on this issue in a sanitized fashion as needed. A good first step is for you to review the [Asterisk Issue Guidelines|https://wiki.asterisk.org/wiki/display/AST/Asterisk+Issue+Guidelines] if you haven't already. The guidelines detail what is expected from an Asterisk issue report. Then, if you are submitting a patch, please review the [Patch Contribution Process|https://wiki.asterisk.org/wiki/display/AST/Patch+Contribution+Process]. Please note that once your issue enters an open state it has been accepted. As Asterisk is an open source project there is no guarantee or timeframe on when your issue will be looked into. If you need expedient resolution you will need to find and pay a suitable developer. Asking for an update on your issue will not yield any progress on it and will not result in a response. All updates are posted to the issue when they occur. Please note that by submitting data, code, or documentation to Sangoma through JIRA, you accept the Terms of Use present at [https://www.asterisk.org/terms-of-use/|https://www.asterisk.org/terms-of-use/]. By: Joshua C. Colp (jcolp) 2020-11-25 07:35:58.906-0600 We appreciate the difficulties you are facing, however this does not appear to be a bug report and your request or comments would be better served in a different forum. The Asterisk community provides support over IRC, mailing lists, and forums as described at http://asterisk.org/community. The Asterisk issue tracker is used specifically to track issues concerning bugs and documentation errors. Please see the Asterisk Issue Guidelines [1] for instruction on the intended use of the Asterisk issue tracker. Thanks! [1] https://wiki.asterisk.org/wiki/display/AST/Asterisk+Issue+Guidelines