[Home]

Summary:ASTERISK-29471: Realtime queue_members does not respect linear strategy
Reporter:Celso Annes (celsoannes)Labels:
Date Opened:2021-06-08 15:21:33Date Closed:2021-06-08 15:49:05
Priority:MinorRegression?
Status:Closed/CompleteComponents:Applications/app_queue Functions/func_odbc Functions/func_realtime
Versions:16.18.0 18.4.0 Frequency of
Occurrence
Constant
Related
Issues:
duplicatesASTERISK-28858 app_queue: Realtime linear queues losing the order of agents
Environment:Debian 9, Asterisk 16, Asterisk 18Attachments:
Description:I am using realtime queues and queue_members on postgres, I am using the strategy linear I can not make the queue respect the order I add the members on queue_members, I beleve that the uniqueid shoud set the order that the members are call.

{code:title=/etc/asterisk/extconfig.conf|borderStyle=solid}
[settings]
queue_log => odbc,anequim_cdr,queue_log
queues => odbc,anequim_config
queue_members => odbc,anequim_config
{code}

I am trying to ring on the following order:

# SIP/9000
# SIP/1000
# SIP/3000
# SIP/2000

{code}
anequim_config=# SELECT * FROM queue_members;
queue_name | interface | uniqueid | membername | state_interface | penalty | paused
------------+-----------+----------+------------+-----------------+---------+--------
teste      | SIP/9000  | 1        |            |                 |         |
teste      | SIP/1000  | 2        |            |                 |         |
teste      | SIP/3000  | 3        |            |                 |         |
teste      | SIP/2000  | 4        |            |                 |         |
(4 registros)
{code}

Asterisk always load and ring queue based on the interface numeric order:

{code}
asterisk18*CLI> queue show teste
teste has 0 calls (max unlimited) in 'linear' strategy (0s holdtime, 0s talktime), W:0, C:0, A:0, SL:0.0%, SL2:0.0% within 0s
  Members:
     SIP/1000 (ringinuse enabled) (realtime) (Invalid) has taken no calls yet
     SIP/2000 (ringinuse enabled) (realtime) (Unavailable) has taken no calls yet
     SIP/3000 (ringinuse enabled) (realtime) (Invalid) has taken no calls yet
     SIP/9000 (ringinuse enabled) (realtime) (Invalid) has taken no calls yet
  No Callers
{code}

I already tried on *Asterisk 16* and now I have the same problem on *Asterisk 18*.
I am using *Debian 9* with *PostgreSQL 9.6.20* and * ODBC* .

I have create a post on the forum but nobody was capable to answer my question: https://community.asterisk.org/t/realtime-queue-members-does-not-respect-linear-strategy/88494
Comments:By: Asterisk Team (asteriskteam) 2021-06-08 15:21:34.284-0500

Thanks for creating a report! The issue has entered the triage process. That means the issue will wait in this status until a Bug Marshal has an opportunity to review the issue. Once the issue has been reviewed you will receive comments regarding the next steps towards resolution. Please note that log messages and other files should not be sent to the Sangoma Asterisk Team unless explicitly asked for. All files should be placed on this issue in a sanitized fashion as needed.

A good first step is for you to review the [Asterisk Issue Guidelines|https://wiki.asterisk.org/wiki/display/AST/Asterisk+Issue+Guidelines] if you haven't already. The guidelines detail what is expected from an Asterisk issue report.

Then, if you are submitting a patch, please review the [Patch Contribution Process|https://wiki.asterisk.org/wiki/display/AST/Patch+Contribution+Process].

Please note that once your issue enters an open state it has been accepted. As Asterisk is an open source project there is no guarantee or timeframe on when your issue will be looked into. If you need expedient resolution you will need to find and pay a suitable developer. Asking for an update on your issue will not yield any progress on it and will not result in a response. All updates are posted to the issue when they occur.

Please note that by submitting data, code, or documentation to Sangoma through JIRA, you accept the Terms of Use present at [https://www.asterisk.org/terms-of-use/|https://www.asterisk.org/terms-of-use/].