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Summary:ASTERISK-29639: app_voicemail: Voicemail message playback ignores tz setting
Reporter:Luke Escude (lukeescude)Labels:
Date Opened:2021-09-10 12:01:39Date Closed:2021-09-10 12:54:39
Priority:MajorRegression?
Status:Closed/CompleteComponents:Applications/app_voicemail/ODBC
Versions:16.20.0 Frequency of
Occurrence
Related
Issues:
Environment:Attachments:
Description:Hello! Our setup for Voicemail uses voicemail.conf for configuration, and ODBC storage for the backend.

Here is our voicemail.conf (abbreviated)

[zonemessages]
global=America/Chicago|'vm-received' Q 'digits/at' IMP
... more definitions

[voicemail-context]
391 => 1234,English Cancel VM,,,tz=America/Chicago|hidefromdir=yes|saycid=yes|envelope=yes|delete=no|
... more mailboxes


You can see "global" is set to America/Chicago, and tz on the box is also America/Chicago, but the playback is in UTC (the server default timezone).
Comments:By: Asterisk Team (asteriskteam) 2021-09-10 12:01:43.140-0500

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By: Luke Escude (lukeescude) 2021-09-10 12:05:37.063-0500

Oh this is dumb, I think I'm realizing now that tz= points to a label defined in the [zonemessages] context.

you'd think it would just accept a standard UNIX tz, but oh well - I believe this is the issue, if someone wants to confirm that I'm just being dumb.
By: Sean Bright (seanbright) 2021-09-10 12:06:58.099-0500

{{global}} is not referenced anywhere in the {{app_voicemail.c}} code as far as I can see.
By: Sean Bright (seanbright) 2021-09-10 12:08:04.837-0500

What is the output of {{voicemail show zones}}?
By: Sean Bright (seanbright) 2021-09-10 12:09:06.197-0500

Your analysis is correct. This is a config issue.
By: Luke Escude (lukeescude) 2021-09-10 12:10:03.189-0500

Hey Sean, you're correct, that's one we set up years ago during the initial creation of our platform.

I realize now those definitions in zonemessages are actually just labels. I will close this ticket now.

For anyone else's reference: The tz= parameter must match a label that is defined in [zonemessages] with a proper timezone syntax that Asterisk expects. You cannot simply set tz to a true Unix tz name.