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Summary:ASTERISK-06286: MWI notify on Polycom IP501 with multiple registrations
Reporter:Anthony Rodgers (cunningpike)Labels:
Date Opened:2006-02-10 12:39:05.000-0600Date Closed:2011-06-07 14:10:25
Priority:MinorRegression?No
Status:Closed/CompleteComponents:Channels/chan_sip/Interoperability
Versions:Frequency of
Occurrence
Related
Issues:
Environment:Attachments:
Description:A Polycom IP501 with more than one SIP registration, both of which have voicemail accounts, will have its MWI turned on and off by re-registration if one registration has a new voicemail message and the other one does not.

****** ADDITIONAL INFORMATION ******

The notification messages look like this:

First, for the registration with a waiting message:

12 headers, 3 lines
Reliably Transmitting (no NAT) to 172.16.16.102:5060:
NOTIFY sip:2348-Polycom@172.16.16.102:5060 SIP/2.0
Via: SIP/2.0/UDP 172.16.16.12:5060;branch=z9hG4bK78d78c38;rport
From: "asterisk" <sip:asterisk@172.16.16.12>;tag=as06287858
To: <sip:2348-Polycom@172.16.16.102:5060>
Contact: <sip:asterisk@172.16.16.12>
Call-ID: 7329725567a3f0325717ac555cede8f1@172.16.16.12
CSeq: 102 NOTIFY
User-Agent: Asterisk PBX
Max-Forwards: 70
Event: message-summary
Content-Type: application/simple-message-summary
Content-Length: 89

Messages-Waiting: yes
Message-Account: sip:2348@172.16.16.12
Voice-Message: 1/0 (0/0)

Then for the registration with no messages:

12 headers, 3 lines
Reliably Transmitting (no NAT) to 172.16.16.102:5060:
NOTIFY sip:rodgersa@172.16.16.102:5060 SIP/2.0
Via: SIP/2.0/UDP 172.16.16.12:5060;branch=z9hG4bK76c73b57;rport
From: "asterisk" <sip:asterisk@172.16.16.12>;tag=as49fbf0a7
To: <sip:rodgersa@172.16.16.102:5060>
Contact: <sip:asterisk@172.16.16.12>
Call-ID: 32f6dff829af15b47e68125f4c404ba6@172.16.16.12
CSeq: 102 NOTIFY
User-Agent: Asterisk PBX
Max-Forwards: 70
Event: message-summary
Content-Type: application/simple-message-summary
Content-Length: 92

Messages-Waiting: no
Message-Account: sip:asterisk@172.16.16.12
Voice-Message: 0/0 (0/0)

If this one is the last one received, the MWI goes off until the first
registration expires, when the first NOTIFY is sent again and the MWI
lights up again.

Notice that I have even set the Message-Account to be different in each
case, so that doesn't work either.
Comments:By: Olle Johansson (oej) 2006-02-11 03:50:14.000-0600

From a quick look, this seems to be a problem with the polycom, not with Asterisk. We are sending different identifiers and there's no way for us to understand that it's the same phone. YOu can configure one account only to send notification for multiple mailboxes, which should solve your problem.

mailbox=1234,1424

in sip.conf

Try that and report here. Thanks

By: Kevin P. Fleming (kpfleming) 2006-02-14 17:54:49.000-0600

We are doing everything we can do; if the phone interprets this incorrectly, Asterisk cannot make it work.